Frequently asked questions

Add products to your cart and check out on this website. You enter your delivery details first, then pay only the delivery charge by bKash. The product price is paid in cash when the parcel arrives.

৳70 up to 1 kg inside Sylhet city (Sylhet Sadar and Dakshin Surma), ৳120 up to 1 kg everywhere else in Bangladesh. Heavier parcels cost a little more; checkout shows the exact amount.

Printing usually takes 1–3 working days after your payment is verified, then 1–3 days by courier. Large models and full bone sets can take longer; we tell you when we confirm.

They follow real anatomy and are made for students, teachers and clinics to study and display. They are not medical devices.

Use the Track order page with your order number and phone number, or open My Orders when logged in.

Yes, until we verify your bKash payment you can cancel it yourself from My Orders. After that the item may already be in production, so please contact us. Any delivery charge you paid for a cancelled order is refunded in full.

Yes. Log in with email, Google or Facebook so you can see your orders and their status any time.

Every item is printed specially for your order. The delivery charge confirms the order and covers the courier. You pay for the product itself only when you receive it.

Tell us within 48 hours with photos or an unboxing video. We reprint and resend it free, or refund it.

Often yes. Ask us before ordering and we will confirm the price and time.

Yes. Send your idea or 3D file from the Contact page and we will quote you.