Refund & Return Policy

If your product arrives broken, is not what you ordered, or has a clear printing defect, tell us within 48 hours of delivery. Send your order number with clear photos or an unboxing video.

We will reprint and resend the item at no cost to you. If a reprint is not possible, we refund what you paid for that item.

• Before we verify your bKash payment: you can cancel the order yourself from My Orders.
• Before printing starts: cancel any time by contacting us. The bKash delivery charge is refunded in full.
• After printing has started: the order can no longer be cancelled, because the item is being made for you.

If we cannot make or deliver your order for any reason, we cancel it and refund the delivery charge in full.

Because products are made to order, we cannot accept returns just because you changed your mind, chose the wrong size or colour, or no longer need the item. Please check the product details, size and colour before ordering, and ask us if anything is unclear.

Fine layer lines, small surface marks and slight colour differences from photos are a normal part of 3D printing and are not defects. Some product photos are digital renders, so the printed item can look slightly different in colour and finish.

Refunds are sent by bKash to the number you paid from, usually within 3 working days after we approve them. If you already paid the product price in cash, that amount is refunded by bKash too.